Support

We're a small team and we read everything.

Contact us

Email support@eightsapp.com and we'll get back to you within one business day. Include your device model and iOS version if you're reporting a bug — it helps a lot.

For a bug or an idea that doesn't need an answer, you can also use Send Feedback in the app (Profile → menu → Send Feedback): it goes straight to us, and it can include your device details for you. We read every one, but we can't reply in the app — if you need to hear back, email us instead.

Common questions

How do I cancel my subscription?

Subscriptions are managed by Apple: open Settings on your iPhone → your name → Subscriptions → Eights → Cancel. You'll keep Eights+ until the end of the period you paid for.

How do I get a refund?

Purchases are processed by Apple. Request a refund at reportaproblem.apple.com.

How do I delete my account?

In the app: Profile → menu → Delete Account. This permanently removes your memories, profile, and personal information — see the Privacy Policy for timelines and one caveat about copies friends saved offline.

How do I report content or block someone?

Any memory, comment, or person can be reported from inside the app, and you can block any user (blocking severs the friendship, shares, capsule membership, and mentions in both directions). Reports are reviewed by our team within 24 hours.

Privacy requests

To access, correct, or export your personal information, email privacy@eightsapp.com from your account email.